Terms & Conditions

  • Our understanding of your requirements and the timeline provided determines all projected costs.

  • Any changes to features, including micro-improvements, may lead to additional expenses.

  • Kindly confirm and specify all requirements in a face-to-face or virtual meeting.

  • By acknowledging a quotation, you agree to and accept MHM Internationals’ policies and terms. Acknowledgment can be given:

    • Orally

    • Via email

    • Through payment of the initiation fee

    • By signing a quotation

  • Clients must:

    • Ensure all requirements are included in the quotation.

    • Provide clear guidelines and specifications.

    • Understand that if specifics are not provided promptly, work will proceed based on our expertise.

  • Any major changes or ambiguities later may lead to additional costs.

  • All project aspects must be explained beforehand for accurate quotations.

  • Task-specific nuances must be discussed and included in the proposal.

  • MHM Internationals will not be liable for issues due to unclear or incomplete requirements.

  • Projects are allocated a predefined number of working hours. Minor changes may be accommodated depending on scope.

  • MHM Internationals will strive to meet deadlines. However:

    • Redefining features or functions may cause reasonable delays.

    • Client-side disruptions may result in rescheduling and extra charges.

  • Refunds or credits are not provided, except at our discretion or as required by law.

  • Programming errors (bugs) found during or immediately after development are fixed at no extra cost.

  • Rework on completed tasks or layout changes post-approval will incur additional charges.

  • Changes made during development or post-Go-Live will also be billed separately.

  • MHM Internationals is not responsible for delays caused by changes to the agreed project scope.

  • All content and materials must be submitted within the first two weeks. Delays may result in:

    • Postponement of the project

    • Additional costs

  • Websites are tested on the latest versions of:

    • Google Chrome

    • Firefox

    • Safari

  • Testing on other browsers must be requested in advance.

  • Mobile responsiveness is checked on iPhones and iPads. Testing on other devices must be pre-requested.

  • Projects inactive for 2+ months will:

    • Incur administrative fees

    • Require revised estimates

    • Need prior notice to be put on hold

  • Projects on hold:

    • Don’t incur charges while paused

    • Require account updates to resume

    • May involve a follow-up discussion

  • All custom-written software code (excluding open-source) remains the copyright of MHM Internationals.

    • Code transfers (if requested) incur an additional fee after full payment.

    • Modified code cannot be resold or reused elsewhere.

  • Clients are granted a license for exclusive use of the software (non-transferable).

  • External access or hosting migrations are not permitted without approval.

  • Website/application performance depends on:

    • Traffic levels

    • Hosting environments

  • Third-party components (e.g., SSL, payment gateways, plugins) are chosen with care, but:

    • Their limitations are beyond our control

    • Their costs are not included in our estimates

  • Maintenance of third-party platforms (e.g., WordPress, Joomla) is not our responsibility.

    • Clients must keep them updated to avoid disruptions.

  • MHM Internationals works with trusted third-party vendors. Changes in their policies may affect service delivery.

  • Reasonable delays are sometimes unavoidable. We are not liable for penalties if we’ve made best efforts.

  • Domain-related services (registration, renewal) are not included unless specifically mentioned.

    • Additional charges apply if requested.

  • Hosting fees are excluded unless otherwise stated. We can assist with:

    • Arranging hosting solutions

    • Providing a separate quote for approval

  • Clients opting for their own hosting must ensure compatibility with our development specs.